FAQ & Troubleshooting

Find answers to common questions and solutions to frequent issues.

Account Issues

I can't log in to my account

If you're having trouble logging in, try these steps:

  • Verify your email address is spelled correctly
  • Check that your password is correct (passwords are case-sensitive)
  • Make sure Caps Lock is not enabled
  • Try clearing your browser cache and cookies
  • If you've forgotten your password, contact an administrator for assistance

I can't access the Admin panel

The Admin panel is restricted to users with the ADMIN role.

  • Verify you have the ADMIN role assigned to your account
  • The "Admin" link only appears in the navigation for admin users
  • If you believe you should have admin access, contact a system administrator

My session keeps expiring

For security, sessions automatically expire after 30 minutes of inactivity.

  • This is a security feature to protect your account
  • Simply log in again to continue using the platform
  • Your progress and data are saved - nothing is lost when you log out

Content Issues

A learning module isn't appearing on the public page

Only published modules are visible to visitors. If you're an admin:

  • Go to Admin > Modules and check the module's status
  • If the status is "Draft" (yellow badge), change it to "Published"
  • Make sure you saved the changes
  • Refresh the /learn page to see the updated list

A resource link isn't working

External resource links may break if the target website changes. If you're an admin:

  • Verify the URL is complete (should start with https://)
  • Test the link in a new browser tab
  • Go to Admin > Resources and update the URL if needed
  • The external website may be temporarily unavailable

My milestone progress isn't saving

Progress should save immediately when you click "Mark as Complete." If it's not working:

  • Make sure you're logged in (progress tracking requires authentication)
  • Check your internet connection
  • Try refreshing the page and clicking again
  • If the problem persists, contact technical support

Error Pages

404 Page Not Found

This error means the page or content you're looking for doesn't exist.

  • Check the URL for typos
  • The content may have been moved or deleted
  • Use the navigation menu to find what you're looking for

403 Forbidden / Access Denied

This error means you don't have permission to access this page.

  • Some pages require you to be logged in
  • Admin pages require the ADMIN role
  • Try logging in with an account that has the appropriate permissions

500 Server Error

This error means something went wrong on our end.

  • Try refreshing the page
  • Wait a few minutes and try again
  • If the problem persists, contact technical support

Need More Help?

If you can't find the answer to your question, reach out to the GDBCC team.

Technical Issues

For bugs, errors, or technical problems with the platform.

Contact the development team through the GDBCC office.

Content Questions

For questions about learning modules, resources, or the journey content.

Reach out to GDBCC administrators.

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